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Information We Collect

We collect the information you voluntarily provide when placing an order, creating an account, subscribing to promotional updates, participating in surveys, or contacting customer support. This information may include your name, email address, phone number, billing and shipping address, order history, and shopping preferences. We may also automatically collect technical information such as your IP address, browser type, device information, operating system, and website usage statistics.

How We Use Your Information

Your personal information is used to process and fulfill orders, verify transactions, arrange shipping, provide order confirmations and tracking updates, respond to customer inquiries, improve our website and services, personalize your shopping experience, detect fraudulent activity, and send promotional communications if you have chosen to receive them.

Order Processing

The information you provide allows us to verify your purchase, generate invoices, coordinate with shipping partners, manage returns and refunds, and provide customer support throughout the entire order fulfillment process. Without this information, we may be unable to complete your purchase successfully.

Payment Security

We currently accept payments exclusively through Cash on Delivery (COD). As no online payment transactions are processed on our website, we do not collect, store, or process credit card details, debit card information, CVV codes, banking credentials, UPI IDs, or any other sensitive financial information. Customers complete payment directly upon successful delivery of their orders.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, maintain shopping cart functionality, analyze website traffic, understand visitor behavior, improve website performance, and deliver a more personalized browsing experience. You may disable cookies through your browser settings, although some features of the website may become unavailable.

Marketing Communications

If you subscribe to newsletters or promotional campaigns, we may occasionally send emails or notifications regarding new arrivals, special discounts, seasonal promotions, exclusive offers, and important service announcements. You may unsubscribe from promotional communications at any time through the unsubscribe option provided in our messages.

Third-Party Services

We may share limited customer information with trusted third-party providers such as payment processors, courier companies, logistics partners, analytics providers, fraud prevention services, and customer support platforms solely for the purpose of delivering our services. These providers are contractually required to maintain the confidentiality and security of your information.

Data Protection & Security

We implement appropriate administrative, technical, and physical safeguards to protect customer information against unauthorized access, disclosure, alteration, loss, or misuse. These safeguards include secure server infrastructure, encrypted communications, restricted employee access, routine monitoring, and security best practices designed to protect your personal data.

Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, prevent fraud, maintain business records, and enforce our agreements. Information that is no longer required is securely deleted or anonymized whenever possible.

Your Privacy Choices

Depending on applicable laws, you may have the right to request access to your personal information, update inaccurate information, request deletion of eligible personal data, withdraw consent for marketing communications, or request additional information regarding how your personal information is processed. We will make reasonable efforts to respond to legitimate requests promptly.

Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who use the website under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children or knowingly market products directly to minors.

International Data Transfers

If you access our website from outside the country where our services operate, your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your jurisdiction. By using our website, you consent to such transfers where permitted by law.

Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements, or customer services. Updated versions become effective immediately after publication on this website. We encourage customers to review this page periodically to stay informed about how we protect their information.

Acceptance of Terms

By accessing, browsing, or placing an order through our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, our Privacy Policy, and any additional policies referenced throughout the website. If you do not agree with these terms, you should discontinue using our services immediately.

Eligibility

You must be at least 18 years of age or access this website under the supervision of a parent or legal guardian. By placing an order, you confirm that all information you provide is accurate, complete, and current. You are responsible for ensuring that your contact and delivery information remains up to date.

User Accounts

If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.

Product Information

We make every reasonable effort to ensure that product descriptions, specifications, prices, images, and availability are accurate. However, manufacturers may occasionally update packaging, colors, branding, or product specifications without prior notice. Minor differences between product images and the actual item received do not constitute a defect.

Pricing & Availability

All product prices displayed on our website are subject to change without prior notice. Product availability depends on inventory levels and supplier stock. We reserve the right to modify prices, discontinue products, limit purchase quantities, or refuse orders whenever necessary.

Orders & Payments

Orders are confirmed only after successful submission of our checkout form and completion of our internal verification process where applicable. Customers must provide accurate billing and shipping information to avoid delivery delays. Payment methods available during checkout will be displayed on the website, and customers agree to pay the full purchase amount using the selected payment option.

Order Verification & Cancellation

We reserve the right to verify orders by phone, email, or SMS before dispatch. Orders may be cancelled or refused if we suspect fraudulent activity, incorrect customer information, pricing errors, duplicate orders, or stock unavailability. Customers may request cancellation before an order has been shipped.

Shipping & Delivery

Orders are processed as quickly as possible after confirmation. Estimated delivery times are provided for convenience only and may vary depending on product availability, courier schedules, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our reasonable control. Delivery delays do not automatically qualify customers for refunds or compensation.

Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy. Returned products must satisfy the applicable eligibility requirements, including being returned in their original condition with all packaging, accessories, and proof of purchase where applicable. Refund processing times may vary depending on the selected payment method.

Promotions & Discount Offers

Promotional offers, coupon codes, gift cards, loyalty rewards, and limited-time discounts are subject to their individual terms and validity periods. Promotions may not be combined unless specifically stated. We reserve the right to modify, suspend, or discontinue promotional campaigns at any time without prior notice.

Intellectual Property

All website content, including product descriptions, logos, trademarks, graphics, photographs, icons, videos, software, layouts, and design elements, is protected by applicable intellectual property laws. No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.

Prohibited Activities

Users agree not to misuse the website by attempting unauthorized access, introducing malicious software, interfering with website functionality, scraping content, abusing promotional offers, submitting false information, or engaging in fraudulent or unlawful activities. Violations may result in immediate account suspension, order cancellation, and legal action where appropriate.

Disclaimer of Warranties

Unless otherwise required by applicable law or expressly stated by the manufacturer, products and services are provided on an "as available" and "as is" basis. While we strive to maintain uninterrupted website access and accurate information, we do not guarantee that the website will always operate without errors, interruptions, or technical issues.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, delayed courier services, supplier delays, inaccurate customer-provided information, website interruptions, or improper use of purchased products. Our total liability for any claim shall not exceed the amount paid for the affected order.

Indemnification

You agree to indemnify and hold harmless our company, employees, affiliates, partners, and service providers from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms and Conditions, misuse of the website, or infringement of any third-party rights.

Changes to These Terms

We reserve the right to revise or update these Terms and Conditions at any time without prior notice. Any modifications become effective immediately upon publication on this website. Continued use of the website following the publication of revised terms constitutes your acceptance of those changes.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where our business operates. Any disputes arising from the use of our website or services shall be resolved through the competent courts of that jurisdiction.

14-Day Return Eligibility

We offer a 14-day return window beginning on the date your order is delivered. To qualify for a return, products must be unused, unworn, unwashed (where applicable), free from damage caused after delivery, and returned in their original packaging with all accessories, manuals, tags, and proof of purchase. Returns submitted after the return period may not be accepted.

Eligible Products

Most physical products sold through our store are eligible for return provided they remain in their original condition. Products showing signs of misuse, modification, excessive wear, missing parts, or accidental damage may not qualify for a refund or replacement.

Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or licensing reasons. These may include opened personal care items, cosmetics, food and beverages, health supplements, digital products, downloadable software, gift cards, personalized products, and any item specifically marked as non-returnable on the product page.

How to Request a Return

To begin a return, submit a request within the return period by providing your order number, registered phone number or email address, the product you wish to return, and the reason for the request. If the item is damaged or incorrect, please include clear photographs to help us process your request more efficiently.

Return Approval & Pickup

Once your request has been reviewed and approved, we will arrange a courier pickup whenever pickup service is available in your area. If pickup is unavailable, customers may be asked to securely package and ship the product to our designated return address using a reliable courier service.

Product Inspection

Returned items undergo a quality inspection after arriving at our warehouse. During inspection, we verify the product's condition, packaging, accessories, and overall eligibility under our Return & Refund Policy. Inspection generally takes between 2 and 5 business days.

Refund Processing

Once the returned product passes inspection, refunds are generally processed within 5–7 business days. Depending on the original payment method and applicable policies, refunds may be issued through bank transfer, UPI, the original payment method, or store credit. Processing times may vary depending on your financial institution.

Replacement Policy

If you receive a damaged, defective, expired, or incorrect product, we will arrange a replacement whenever stock is available. If a replacement cannot be provided, you will be offered an appropriate refund according to our refund policy.

Damaged or Incorrect Deliveries

If your package arrives damaged, tampered with, or contains an incorrect item, please notify us within 48 hours of delivery. Include photographs of the outer package, shipping label, and affected product to help us investigate and resolve the issue as quickly as possible.

Order Cancellation

Orders may be cancelled before they have been dispatched from our warehouse. Once an order has entered the shipping process, cancellation may not be possible. Customers may instead request a return after receiving the package, subject to our return eligibility requirements.

Exchange Policy

Eligible products may be exchanged for another size, color, or identical item depending on stock availability. If the requested replacement is unavailable, customers may choose an alternative eligible product or request a refund where applicable.

Return Shipping Charges

Return shipping costs for damaged, defective, or incorrectly delivered products are generally covered by us. For returns requested due to personal preference, change of mind, or ordering the wrong product, customers may be responsible for applicable return shipping charges unless otherwise stated during checkout.

Refund Exceptions

Refund requests may be declined if products are returned in used condition, damaged due to customer handling, missing original packaging or accessories, altered after delivery, or otherwise fail to meet the eligibility requirements outlined in this policy. The final decision will be based on our inspection results.

Policy Updates

We reserve the right to revise or update this Return & Refund Policy at any time to reflect changes in our business practices or legal requirements. Any modifications become effective immediately upon publication on this website. Customers are encouraged to review this policy periodically before placing new orders.